Recoup vs Gravy
Gravy uses human recovery agents who manually reach out to customers with failed payments via phone and email. It is a high-touch, done-for-you service — but the custom pricing, slower response times, and lack of automation make it a poor fit for most SaaS companies.
Pricing Comparison
Gravy
- Custom pricing with no published rates — typically expensive
- Human agents mean slower response times (hours to days, not minutes)
- No self-serve dashboard or real-time recovery tracking
- Recovery depends on agent availability and manual outreach
Recoup
- Automated recovery starts within minutes of a failed payment
- Transparent pricing starting at $19/month — no sales calls required
- Real-time dashboard showing every recovery in progress
- Scales instantly — handles 10 or 10,000 failed payments the same way
Feature Comparison
| Feature | Recoup | Gravy |
|---|---|---|
| Automated dunning email sequences | ||
| One-click card update portal | ||
| Recovery revenue dashboard | ||
| Stripe-native (OAuth connect) | ||
| No code changes required | ||
| Flat-rate pricing | ||
| Works alongside Stripe retries | ||
| Pre-dunning card expiry alerts |
Key Differences
Gravy takes a fundamentally different approach — human agents calling and emailing customers on your behalf. This can work for high-value B2B subscriptions where a personal touch matters, but for most SaaS businesses, automated recovery is faster, cheaper, and more consistent. Recoup sends the first recovery email within minutes, not hours, and scales without adding headcount or cost.
Frequently Asked Questions
Is automated dunning better than Gravy's human agents?
For most SaaS businesses, yes. Automated recovery emails are sent within minutes of a failure, reach every customer consistently, and cost a fraction of human agent outreach. Gravy may be better for very high-value enterprise contracts where a personal phone call is warranted.
How much does Gravy cost compared to Recoup?
Gravy uses custom pricing that typically involves a percentage of recovered revenue or a significant monthly fee. Recoup starts at $19/month with flat-rate pricing. The Scale plan charges just 1% of recovered revenue for high-volume users.
Can Recoup handle the same volume as Gravy?
Yes. Because Recoup is fully automated, it handles any volume of failed payments instantly. There are no agent capacity limits or response time delays. Every failed payment triggers the recovery sequence within minutes.
Switch to Recoup
Recover failed Stripe payments automatically. Connect in minutes, start recovering revenue today.